Eleven years Ecommerce development, interaction and interface design experience. Serve as point person for internal and external negotiations, and development of complex projects. Additional nine years successful experience global production and business development, across 5 continents.
Human Computer Interaction/Human Factors Engineer/Information Architect for J2EE based contract management solutions, exchange/loan/bond rating software, and major ecommerce sites.
PROFESSIONAL WORK EXPERIENCE
| Manager Interaction Design, CityTime - SAIC
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| February 2007 to Present,
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New York, NY. – Contract
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Senior Interface Designer and Interaction Design Manager for CityTime Workforce Management Application used by all 84 New York City Agencies and 400,000 city employees. Managed entire redesign of complex application. Deliverables were key artifacts for management strategy, requirements definition, engineering blueprints and QA guidelines. Responsibilities included full ownership of Interface including strategic vision and client support in a large agile development environment.
Deliverables included:
- Lead requirements definition sessions.
- Developed Workflow diagrams, high-level overviews.
- Wireframe and low fidelity prototyping.
- High fidelity prototyping. Implemented common user interface standards, usability and design guidelines.
- Worked with all teams in defining the User Experience.
CityTime application is the leading application for large metropolis workforces, and is used agencies such as the NYPD, FDNY, DOC NY.
http://home2.nyc.gov/html/opa/html/about/city_time.shtml
| Principal Interaction Designer, GSI Commerce
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| July 2005 to January 2007,
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King of Prussia, PA. - Contract to Hire
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Designed Partner ecommerce channel management tools for 50 plus major ecommerce sites. Aided in redesign of ecommerce sites, including evaluating requirements, defining strategies for increasing conversion and developing Parametric Search.
Deliverables included:
- Analyzed Requirements, and translated them into Task Flows.
- Developed Usage Flows, Personas, Storyboards, Wire Frames and Annotated Prototypes.
- Implemented common user interface standards, usability and design guidelines.
- Developed Test scripts, and managed projects from inception to General Availability.
GSI hosts designs and develops ecommerce sites such as Toys R Us, Adidas, Ralph Lauren, MLB, NFL, NHL and NASCAR., and has a valuation of 850 million dollars. The Partner tools allow Retailers to manage their ecommerce channel in an effective and efficient manner.
http://www.gsicommerce.com
| Senior User Interface Architect, Chase Bank
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| March to July 2005,
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Wilmington, DE. - Contract
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Requirements analysis, use case and site flow development and prototyping. Worked with lines of business to define, prioritize and develop Public Chase online assets.
Deliverables included:
- Analyzed Requirements, translated into Task Flows.
- Developed Use Cases and Usage Flows, Storyboards, Wire Frames and Prototypes.
- Developed Taxonomies and inputted assets into Documentum Content Management tool.
Merger of JP Morgan, Chase and BankOne online assets are a core component of the successful company merger valued at 1.6 trillion dollars, with corporate valuation of 124 billion dollars.
http://www.chase.com
| Principal User Interface Architect, Ingenix/UHG
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| May 2004 to February 2005,
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Salt Lake City, UT. - Contract
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Requirements analysis and design for Transact 360 - Provider claims adjudication and appeals enterprise software suite. Requirements translated to interaction metaphors.
Deliverables included:
- Worked with Customers, Business Analysts and Management in requirements analysis.
- Developed Task and Work Flows and successfully translated these into Prototype design, from Alpha Release through to General Availability.
- Managed direct and iterative requirements hand off and feature negotiation with 40 Developers and Quality Assurance Testers.
United Health Care Transact 360 software is the leading enterprise software suite for Provider Organization revenue recovery and appeals process, within the Health Care industry.
http://www.ingenix.com
| User Interface Manager/Architect, Independence Air
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| December 2003 to May 2004,
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Washington, DC. - Contract
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Competitive analysis and design for new airline ecommerce, including site personalization and booking mechanism.
Deliverables included:
- Competitive analysis development, wire frame and site map development
- Site wide Architecture design and development from concept to first release.
Independence Air is expected to generate 800 million dollars in sales per annum with their ecommerce web site.
http://www.independenceair.com
| Principal User Interface Architect, Gateway
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| October 2003 to December 2003,
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Poway, CA - Contract
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User Interface analysis and redesign for Gateway Corporate Purchasers site.
Deliverables included:
- Needs analysis development. Wire frame and site map development
- Strategic development of software from Beta to First release.
Gateway Corporate Shopping is expected to generate 100 to 500 million dollars in sales per annum.
http://www.gateway.com
| Principal User Interface Architect, Accruent
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| September 2002 to August 2003,
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Santa Monica, CA - Contract
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Successfully designed developed and documented leading Enterprise Contract Management software product.
Deliverables included:
- Audited competitive products, documenting best practices.
- Defined Personas, Task and Work Flows, Analyzed Use Cases and Business Flows.
- Defined User Interface Interaction Models and Navigation Models.
- Diagrammed site architecture using wire frame schematics.
- Developed Best of Breed Visual Presentation Layer.
- Developed and implemented Usability Tests.
As the Information Architect for Accruent, I designed and developed a cohesive enterprise application for five standalone applications, providing an improved user experience for all products.
http://www.accruent.com
| Principal User Interface Architect, Moody’s KMV
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| June - August 2002,
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San Francisco, CA - Contract
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User Interface analysis and redesign for CreditMark Bank Loan Valuation Management software.
Deliverables included:
- Needs analysis development, workflows and complex feature optimization.
- Successful strategic development of software from Beta to First release.
CreditMark software is the industry standard tool for valuing global bank portfolios, for the four trillion dollar loan portfolio industry.
http://www.moodyskmv.com
| Collateral and Information Design, Millennium Laboratory
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| October 2001 - May 2002,
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Walnut Creek, CA - Contract
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Strategic planning, execution of media development and customer acquisition campaign. Deliverables included digital media layout and design, and print layout and copy development.
| Manager User Interface Architect, ChemConnect
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| July 2000 - July 2001,
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San Francisco, CA - Contract to Employee
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Lead interface redesign for high volume commodities and specialties exchange used in 2 billion dollars of trades during fiscal year 2000.
Deliverables included:
- Persona Development, Use Case Development and Usability Testing.
- Story Boarding, Wire Frame, Skin, and Demo Prototyping.
- Successful User Interface Redesign of all Trading Applications.
- Continued Design and Development of Tools Layout, Workflow and Navigation.
As the Information Architect, I started with the complete redesign of all tools and continued development of complex application interfaces, creating standards still used by ChemConnect.
http://www.chemconnect.com
| Principal Web Services Consultant, Kinecta Corp.
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| March 2000 - July 2000,
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San Francisco, CA - Contract
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Developed marketing-focused interface for CRM/ ERP strategies. Interface included portal management, and In-bound and Out-bound email strategies. Interaction design included integration with third party tools such as Web Ex, Live Person, NCompass site tool. Utilized XML protocols PRISM and ICE for syndication, in a BEA Web Logic JSP environment.
http://www.kinecta.com
| Manager GUI Developer/Design, Niku/Legal Anywhere
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| March 1999 - March 2000,
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Portland, OR - Contract to Employee
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Created GUI for knowledge management system for legal community.
Deliverables included:
- Interviewed Stakeholders and Analyzed Requirements to develop Task and Work Flows.
- Developed Interface Standards and HTML Prototype.
- Utilized Web-based User Testing to Establish Best Practices, resulting in efficient Rapid Development of the Legal Anywhere Flagship Product, Collaborator.
User Interface involved 120 dynamic template pages. Positively affected several rounds of 'Angel' financing, gained targeted clientele, resulted in company's acquisition by a major ASP, attaining a post IPO valuation of 2 billion dollars.
http://www.niku.com
| Interface Design/Web Developer,
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| October 1996 - February 1999,
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| Client Sampling, Contracts overlapping Continuing Education
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- Ecommerce Development, Shuguri Corp. (Japan) - Researched ecommerce
strategies.
- Interface Web Designer, Portland State University (Portland,
OR) - University Intranet.
- Lead Web Producer, Power Transmission Products
(Portland, OR) - Corporate Web Site.
- Norgay (Vancouver BC, Canada) - B2B
Web Site.
- Dubreuil Architectural (Vancouver BC, Canada) - B2B Web Site.
- Hollywood
North Online (Vancouver BC, Canada) - B2B Web Site.
| Product Designer/Owner, Medina Traders
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| 1989 - 1996,
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Vancouver BC, Canada - Owner
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President of design and wholesale merchandise chain with six International outlets:
- Annual Sales of $1.7 million per annum.
- Set Target Goals for all Stores; Oversaw Purchasing, Design, Sales, and Supply Chain.
- Managed more than 40 Employees, Direct Supervision of Twelve Managers.
Built long-term relationships with more than fifty wholesale customers across 20 countries.
APPLICATIONS USED BY COMPANIES:
| General Electric
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Moody's Financial Services
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Disney
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| Lockheed Martin
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Chase Bank
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Toys R Us
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| American Airlines
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Citi Bank
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Safeway
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| Dow Chemicals
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Bank of America
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Adidas
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| Eastman Kodak
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Morgan Stanley
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MLB
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| British Petroleum
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Tulane Medical Group
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NFL
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| BASF
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United Health Group
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NHL
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| Reuters
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Independent Airlines
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NASCAR
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EXPERIENCE (Partial Sampling):
| Work Flow Analysis
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9 Years Experience
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Project Management
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14 Years Experience
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| GUI Design
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8 Years Experience
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Life Cycle Management
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9 Years Experience
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| Interaction Design
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8 Years Experience
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Requirements Analysis
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7 Years Experience
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| Visual Design
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14 Years Experience
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Use Case Development
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5 Years Experience
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| Rapid Prototyping
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8 Years Experience
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Heuristic Evaluation
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4 Years Experience
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| Contextual Design
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4 Years Experience
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Usability Testing
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5 Years Experience
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SEMINARS - ATTENDED AND PRESENTED USER EXPERIENCE WEEK, ADAPTIVE PATH 2006 - LEADING INDUSTRY EVENT
JAVAONE 2000, 2001, 2002 - XML AND INTERFACE DEVELOPMENT
HEURISTIC WEB DESIGN - SCIENCE AND ART OF WEB DESIGN
PACIFIC RIM BUS DEV NIGHT - PRESENTER - STRATEGIC DEVELOPMENT IN THE DIGITAL AGE
SBDC SF TECHNOLOGY AND BUSINESS - PRESENTER - STATE OF AFFAIRS IN ENTERPRISE GUI
EDUCATIONUSE CASE SCENARIOS - TASK ANALYSIS - WORK/ STUDY - 2000 - 2006
CONTEXTUAL INQUIRY - CONTEXTUAL DESIGN- WORK/STUDY - 2002 - 2006
JSP AND JAVASCRIPT DHTML INTERFACE DEVELOPMENT - WORK/STUDY- 2 AND 4 YEARS
OBJECT ORIENTED PROGRAMMING IN JAVA - PORTLAND STATE UNIVERSITY
NETWORK SYSTEMS SPECIALIST DIPLOMA -- BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY
DIGITAL MEDIA ARTS DIPLOMA -- VANCOUVER TECHNICAL INSTITUTE
BUSINESS ADMINISTRATION -- WILFRID LAURIER UNIVERSITY
MEMBERSHIPSIXDA INTERACTION DESIGN ASSOCIATION
PHICHI INFORMATION ARCHITECTURE BOF
BAYCHI - WEB INTERFACE DESIGN BOF
SANDCHI - USABILITY ENGINEERING BOF
PROJECT MANAGEMENT INTERNATIONAL (PMI)
SAN FRANCISCO BUSINESS TOAST MASTERS