Human Factors Engineer/Interaction Designer,
Ingenix/United Health Group
Design new features and optimize existing functionality for Insurance Software.
May 2004 to February 2005, Salt Lake City, UT. - Contract
About Company: United Health Group is the largest health insurance company in the
United Stated of America, Ingenix is their software division. Ingenix
is the largest software company for classifying and managing medical
procedures.
My Assignment: I was contracted to design new features and optimize existing
functionality for the Transact 360 - Provider, claims management and arbitration
software suite, bringing this product from Alpha to General
Availability release.
Transact 360 software is the leading enterprise software suite for Provider Organization revenue recovery and appeals process, within the Health Care industry.
This software was designed for Provider Organizations to manage
contracts with Insurers and arbitrate claims, which were incorrectly
processed. Up to 30 % of all health insurance claims are processed
incorrectly, which is a major problem for the health care industry in
the United States of America. Transact 360 Provider allowed for
visibility into complex contractual issues and batch submittal of
incorrect claims for appeal.
Techniques Used:
- Business objectives analysis, Roadmap development.
- Interviewed Customers for requirements gathering.
- Requirements analysis and development.
- Validated Requirements twice weekly with Customers.
- Task and Work Flow analysis and development.
- Validated Flows with Customers regularly.
- Wire Frames, Annotated Prototypes, click through HTML Prototypes.
- Validated Prototypes with Customers regularly.
- Design common user interface standards, usability and design guidelines.
- Manage projects from Alpha to General Availability.
Examples of work at Ingenix:
TransContract Provider Main Screen:
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